FAQ

How can I be sure of my privacy?

Answer: Your privacy is very important to us, only our supporting agents have access to your information so they could contact you regarding your order and payment. On registration you are given a unique ID and with your order instructions. These are the only two things visible to our writers.

What is “Authorization”?

Answer: authorization is needed to keep our clients safe. There are different types of fraud out there and we need to be sure that every credit card used to make an order with paperHelp.org is from the original card holder. We have different authorization it can be email, phone, and some cases credit card authorization.

I cannot find my authorization code.

Answer: We provide two authorization codes one in your email and the other as a text message. Both codes are not the same so we always advise our clients to ensure they could get a text on their device. When you have both codes you can then enter them in your personal control panel.  Our support team is available to assist you if you require it.

How can I place an order?

Answer: There is the order form on our website fill it out with the required details and proceed to secure payment.

I just uploaded the information. When will you find a writer?

Answer: when you make payment for your order, we start a search for a writer and as soon as we find one you will get a notification on your control panel where a status bar will indicate “writer assigned”.

Do you have discounts?

Answer: we offer our services at a very affordable price and to keep our clients happy we have a flexible discount system and a referral program. Our customer support team will get you a discount code so if you want you can contact them.

What types of works can you do?

Answer: we do academic and business writings. However, if your order seems complex, place an inquiry and we will notify you when a writer is found.

Do you complete online assignments?

Answer: the order can only be done if you upload the instructions of the assignment for us. We do not log in to complete an order online.

How can I pay for my order after the delivery?

Answer: Our service is only available after payment. We have thousands of clients and we have a reputation for not only delivering your order but also ensuring it meets every single instruction you provide.

Do you have the money back guarantee option, should something go wrong?

Answer: Highly unlikely anything will go wrong as we have highly train supporting team working round the clock and do not worry as we have a 100% money back guarantee. In any case of a problematic order, our dispute department will go through it swiftly.

How much will my order cost?

Answer: cost depends on the type of paper, academic level, deadline, pages required and slides. We have a 15% bonus package to help our clients and also a referral program that can enable you to earn with us.

Can my work end up plagiarized?

Answer: Definitely not, as our writer complete unique papers based on the instructions you provide. Our quality assurance department will also carry out various checks to ensure its uniqueness. Materials used are properly referenced.

Can I be sure that the paper I’ll receive has not been pre-written?

Answer: Yes you can be sure you will be receiving originally written paper just for you.

What happens if I don’t like my paper?

Answer: we give three free revisions and you can ask for a free revision if you are not satisfied with what you receive.

Can you complete my order in MLA format?

Answer: yes we can. We have completed numerous orders in APA, MLA, Chicago, Harvard formatting styles. If you have any specific format you just send us the instruction and our writers will follow that.

When will my paper be ready?

Answer: we will deliver before the deadline stipulated on your order form. As a matter of policy, we try to deliver earlier than the deadline to give time for you to check and ask for any changes if needed.

How can I attach additional materials to my order?

Answer: On completion of your order you have access to a personal control panel where you can send and upload files. Our system supports all popular formats up to 20MB. In any case, where you have some problems you can email your files with your ID number directly to [email protected] or contact our customer support team through chat or email.

Are title and references pages free?

Answer: They are already included in your total cost so no additional payment is required.

How will I receive my paper?

Answer: a preview version is first made available to you and if you are satisfied then you can go ahead and download in the desired format stipulated in your order and we could also email it directly to you.

Is it possible to choose your best writer to do my paper?

Answer: there are four categories you could choose from “Regular writer’, “TOP writer”, “Previous writer”, and “advanced writer”. All our writers have undergone strict hiring process so every one of them is good but to ensure you have one of the best writing your paper then you can choose “TOP writer”.

Can I ask for a specific writer to complete my order?

Answer: Yes you can ask for any of your previous writers within a deadline period. We, however, cannot guarantee if a particular writer is already working that he will drop the work to attend to yours. So best you add corresponding extra to your order by choosing Advanced or TOP writer.

What does VIP customer service even mean?

Answer: Adding the VIP extra gets you SMS notifications about updates and your work gets top priority from our team. Our support team also ensures everything is done as requested and on time.

Editor’s Check – how can I benefit from it?

Answer: every paper ordered from us is proofread and checked for any errors.  If you want a professional editor then this extra is for you.

Is the table of contents/outline included in the total cost?

Answer: If you need this page then you have to include this in your order for an additional charge. Our support team can assist you or you can do it on your control panel.

Questions from our regular customers:

I forgot my password! How can I log in?

Answer: the “Forgot your password” option is available on the login form. You provide the email connected to your account and the reset password instructions will be sent to you

Who will be assigned to complete my order?

Answer: Our writers are from English speaking countries from the USA, Canada, UK, Australia and they have their BA’s, MA’s, and Ph.D. degrees and have also been through our strict hiring process. So you can rest assured that only a true professional will write your paper.

I need to be sure that my writer understands all the instructions. How can I contact him/her?

Answer: we have a user-friendly platform that is on your control panel, locate your order and go to messages where you can write directly to our support team or with the writer directly.

When will you deliver my paper?

Answer: your paper will be delivered on the deadline stipulated on your order form. Note that this for the first draft if however, you require a revision then a new date will have to be set.

My order is late! What can I do?

Answer: reach out to our support team immediately perhaps the writer already uploaded your paper but it’s not visible to you yet. But if your paper is late and you do not need it anymore you are eligible for 100% refund.

I want to make sure my paper is completely original. Can I do that?

Answer: you can do so by adding a plagiarism Report extra on your order. You, however, need not worry as we usually check through several plagiarism systems.

Can I ask for a revision if I’m not happy with the preview version?

Answer: of course you can. On your control panel, you will see “send for revision” button. You can also contact support and send in your detail revision instructions. The writer will make the required changes and get you the completed work.

I also need a professional abstract of my paper. Can you do that?

Answer: yes you can include it in your request and the writer will add it.